Deutsche Post DHL Global Business Services Senior Expert “Project Manager for Digital Business Process Design” in the Digitalization@GBS program (non-managerial, non-pay-scale employee) Brief description of Digitalization@GBS: The Digitalization@GBS program is a large-scale digital transformation program that aims at greatly improving Deutsche Post DHL GBS’ services focusing on both enriching customer experience and reducing operating costs.
In doing so, you will ensure that every digital and personal touchpoint inspires enthusiasm while continuously increasing the profitability of our e-commerce business.You will lead and develop your team of QA managers, customer journey experts, credit managers and business analysts, both professionally and disciplinarily. In doing so, you will embody our leadership principles: Create Clarity, Unleash Energy, Passion for People and Deliver Results.